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Columbus won't meet end of October goal to fully restore tech services

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Columbus did not meet its goal of fully restoring its IT services by the end of October following a July cyber-attack.

City technology services are still only 75% restored, despite Mayor Andrew Ginther's late September goal to restore all services by this time.

The city has fully restored internet access for employees, a goal that Chief Information Technology Officer Sam Orth discussed at Monday night's city council meeting.

Orth said employees have had limited access over Wi-Fi or cellular networks.

"This week, users will be able to browse the internet from their desktop computers over wired networks to the city's internet service providers,” Orth said Monday.

RELATED — Columbus city attorney drops lawsuit against cybersecurity whistleblower

Orth emphasized that the city’s most important technology systems are already back online. He added that cybercrime is an ongoing challenge for governments.

"Columbus is not immune from these threats,” Orth said.

He said the next step in restoring technology services will be launching Workspace One, which will help remotely manage and secure devices and applications.

The city is still offering employees and residents free credit monitoring and identity theft insurance through Experian. Orth said about 16,600 people have registered, up 2% from last week.

The deadline to sign up for those services is Nov. 29.

City spokeswoman Melanie Crabill said Columbus has not set a specific timeline to completely finish bringing technology back online.

Allie Vugrincic has been a radio reporter at WOSU 89.7 NPR News since March 2023.