Southwest Airlines

The July 14 flight followed a similar incident last month in Oklahoma City in which a Southwest jet flew at an unusually low altitude while still miles from the airport.

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

Southwest Airlines' operations are getting back to normal at John Glenn International Airport on Tuesday morning after days of disruption. As of Tuesday morning, just one of Southwest's 33 flights into and out of Columbus was canceled.

There were no injuries aboard the Boeing 737, but the incident startled passengers and caused the pilot to make an unscheduled landing in Cleveland.