Gratuities: Why Tips Matter

tip

Photo: flickr

Most restaurant workers make their living from the tips left by customers.

10:00

Great service in a restaurant might warrant a big tip, but that money is often split among the whole staff–even management. Ohio’s Tip Fairness Act would ban the practice of “tip pooling,” but opponents say it would prevent wait staff from working as a team. We’ll talk about the Act, and about whether tipping should be banned altogether.

Guests

  • Michael Lynn, professor of services marketing, Cornell University School of Hotel Administration
  • Elizabeth Lessner, restaurant owner
  • Daniel Post Senning, author and manager of online content at the Emily Post Institute

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